TERMS & CONDITIONS
The artist retains full copyright on all artwork that is produced, including mock-ups and prints. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.
A 50% non-refundable deposit is required to secure your booking. Clients will be advised of the approximate waiting time at the time of ordering. Portraits will not begin until the deposit has been received.
The final balance will be invoiced upon completion and approval of the portrait and must be paid in full before your portrait is shipped.
Payments can me made securely online via bank transfer or Paypal. Cash is accepted if you collect the portrait in person.
Clients have a 7 day money back guarantee from the date of paying the deposit. If the order is cancelled within this timescale, they will recieve a full refund. To cancel their order, in which they will receive a full refund. Cancellations must be made by email.
If clients cancel their order and 7 days have passed since placing the deposit, the full deposit amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups, artist time and materials used. Any additional payment made by the client will be refunded in full.
Changes and rejection of finished portrait
On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways.
If the client is still not happy with the finished portrait after changes have been made, clients will receive a full refund minus the deposit plus 20% of the balance. The refunded amount will be paid after the portrait has been returned to me.
Gift vouchers are valid for 24 months from the date of purchase and can be redeemed against any commission or items for sale in my online shop. Gift vouchers cannot be refunded or exchanged for cash.
Loss or Damage
My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damaged artwork immediately. Then upon our agreement return the item to use via standard shipping and make sure you keep the proof and receipt for your records. The item must be returned to us and a new portrait will be drawn at no cost.
The artist ships portraits worldwide using Royal Mail, Hermes or UPS International depending on the destination. Delivery time is approximately 3-5 days within the UK and 3-15 days internationally.
The artist will not sell, distribute or lease your personal information to third parties.
Whilst every care has been taken to assure accuracy of reproduction of prints according to their originals, the artist cannot guarantee a 100% likeness due to scanning settings, individual monitor/screen settings.
All items for sale including commission are not subject to Value Added Tax. Payment of import duty may be liable in some countries, which is the sole responsibility of the client. Please check your country's fees, rules and restrictions before you buy: